Based on the provisions defined in Article 13, Article 27, Article 28, Article 29, Article 30, Article 31, Article 34, Article 50, Article 51, Article 52, Article 53, Article 54, and Article 56 of the Consumer Protection Act (“Official Gazette of the RS” no. 62/2014, 6/2016-law and 44/2018-law), Helena Scrittore – Jelena Buha PR Production of other clothing Belgrade, informs its esteemed customers who purchase goods through the website https://helenascrittore.com/en
N O T I C E
The sale of goods through the website https://helenascrittore.com/en is carried out within the registered activity of Helena Scrittore – Jelena Buha PR Production of other clothing Belgrade, Registration Number: 63734632 TIN: 108832375, phone number: +381 69 55 779 00, https://helenascrittore.com/en, the email address for filing all complaints, claims, and objections is: info@helenascrittore.com.
The basic characteristics of all our products with all relevant declarations can be found on the website https://helenascrittore.com/en
According to the Consumer Protection Act (“Official Gazette of the RS” no. 62/2014, 6/2016-law and 44/2018-law), purchasing through our sales website https://helenascrittore.com/en is considered distance selling.
All products sold through the website https://helenascrittore.com/en possess the properties necessary for regular use of that type of goods in accordance with its purpose defined in the Declaration of each individual product, and in accordance with all relevant laws of the Republic of Serbia.
The conformity of goods with the contract is determined solely based on the properties and purpose of the goods as defined by the corresponding declaration of each individual product.
The selling price of the goods is indicated with each item in accordance with the laws of the Republic of Serbia.
All products with specific features or flaws, as well as those on special discounts or promotions, will be clearly marked with the indicated price of each individual product as prescribed by the laws of the Republic of Serbia. The periods of promotional and/or discounted sales will be adequately indicated.
Product photos are for illustrative purposes only, so they may not always correspond in all details to the actual products. Considering the possibility of individual monitor settings or display on mobile devices, we cannot guarantee complete color accuracy of our products compared to how users (consumers) see them on their monitor or mobile device screen. Please note that in such cases, complaints are not justified.
You can visit our online store and make your desired purchases either as a Registered User or as a Guest.
Helena Scrittore handles and uses personal data you provided with special care, following the privacy policy that you can read here.
By creating an order and clicking the CONFIRM button, you commit to purchasing and paying for the ordered goods.
All your purchases on the Helena Scrittore online store can be paid for in one of the following ways:
- Payment by credit card during the purchase process on the website.
- Payment via PayPal account during the purchase process on the website.
The delivery service of goods is defined here for all orders through the Helena Scrittore website.
Products delivered to countries outside the territory of the Republic of Serbia are invoiced with the amount of transportation costs, if the purchase is subject to transportation costs. Please note that depending on the purchase amount and local regulations, you may be required to pay customs duties and value-added tax on purchased products, as well as any existing additional dependent costs (preparation of customs documentation, etc.) in accordance with local legal regulations.
If you do not wish to keep the received products, you have the right to withdraw. In case of withdrawal, you are entitled to a refund according to the refund procedure which you can look here. Please note that for products purchased for delivery outside the territory of the Republic of Serbia, any additional costs they may have incurred (transportation, customs, taxes, bank fees, etc.) are not subject to refund in case of withdrawal from the purchase/return of purchased products
If upon receipt of the ordered products you find that the size is not suitable, you have the option to exchange the product for another in the appropriate size within 18 days, as defined here.
If after receiving the ordered goods you decide to exchange the item for another item, which may be of a higher, lower, or the same price category as the previously ordered item, you can exchange it within 18 days as defined.
For all products purchased through the website https://helenascrittore.com/en, you have the right to file a complaint, claim, or objection in accordance with the Consumer Protection Act. The procedure for resolving them is carried out on the basis of the provisions of the aforementioned law, as well as the provisions of the Trade Law (“Official Gazette of RS”, No. 53/10, 10/2013), in the manner defined for goods purchased through online stores. The method and procedure for filing a complaint can be found b.
When you need to file a complaint, claim, or objection, it is necessary to send us an email to the following email address info@helenascrittore.com.
In the event that we are unable to replace the item for which we have accepted the complaint with an appropriate, different item, Helena Scrittore undertakes to refund you.
You can always contact us in writing at the email address info@helenascrittore.com.
The entire content displayed on the Helena Scrittore website is owned by Helena Scrittore.
All orders placed during weekends and holidays will be processed on the next working day.
For any additional questions or clarifications regarding any of the above-defined rules of operation of our website https://helenascrittore.com/en or your rights as a buyer, you can contact us in one of the following ways: by sending us an email to the address info@helenascrittore.com, by letter to the address Helena Scrittore, Višnjićeva 6, 11000 Belgrade, or simply call us at +381 69 55 779 00 from 10:00 am to 8:00 pm on weekdays.